As an experienced professional “jack-of-all-trades” with over a decade of expertise in cryptocurrency, web3, NFTs, customer service, technical support, office management, human resources, live chat, and team leadership. I have a proven track record of being a reliable right-hand man in problem-solving and startup development.
- Managed daily office operations, including scheduling, budgeting, and purchasing.
- Coordinated meetings and events for the organization.
- Assisted with human resources tasks, such as onboarding and performance evaluations.
- Provided technical support to customers via phone, email, and live chat.
- Scheduled and participated in domestic and international travel to industry conferences and business meetings.
- Resolved technical issues and escalated complex problems to higher-level support as needed.
- Provided on-the-go assistance to multiple C-suite executives in their day-to-day duties.
- Trained new hires on technical support processes and procedures.
- Oversaw a team of customer service representatives and provided coaching and development opportunities.
- Implemented strategies to improve customer satisfaction and retention.
- Conducted customer service training sessions for new hires.
- Advised clients on the creation and sale of NFTs.
- Researched and identified potential market opportunities for NFTs.
- Created and managed online NFT marketplaces.
- Assisted clients in implementing and utilizing web3 technologies, including blockchain and smart contracts.
- Provided technical support and troubleshooting for web3 projects.
- Trained team members on web3 best practices and technologies.
- Advised clients on cryptocurrency investments and educated them on market trends and risk management strategies.
- Implemented processes to ensure compliance with regulations and security protocols.
- Developed and maintained relationships with key stakeholders in the cryptocurrency industry.
- Customer service
- Technical support
- Office management
- Human resources
- Live chat
- Graphics design, Adobe Suite, GIMP, Figma, Trello
- Document Management, Adobe Suite, Microsoft Office, Google Docs
- Team leadership
- Problem-solving
- Web development
- Product fabrication & assembly
- Quality control via inspection & QA testing
- Startup development & Growth
- Cryptocurrency Education & Expansion
- Web3 Building
- NFT Project Management
Employment history is available upon request, accompanied by a spotless security background that can also be verified. Click the live chat box on the lower right corner of this site to contact immediately. Alternatively you can book an appointment in the form below.